Return and Refund Policy
1. Items can be returned or exchanged within 30 days from the day of receipt. Please note that consignment, free gifts, Swimsuits and clearance items cannot be returned.
2. Before sending back the products, please contact our customer service first for return address.
3. You can call the post office to arrange a collection or drop off at your nearest post office. Citygyrls will cover the costs to return your item(s).
1. For items with no quality issue, please ensure the returned items are unworn, unwashed, undamaged, have the original tags attached and the original packaging. All return requests must be authorized by our customer service team before shipping to our returned address.
2. For items with quality issue, please contact our customer service with some clear pictures to show the problem. Once confirmed, return address will be send to you immediately.
For below circumstances, customers could contact us for return or refund:
1) Received wrong or damaged item(s)
2) Items are not as described on product page
3) Received faulty item(s)
4) Missing item(s)
5) Poor material or workmanship
Please carefully follow our return process to minimize any delays:
1. If your item is qualified to be returned, please send an email to Citygyrls@gmail.com stating your:
• Order number
• SKU number or product name
• Reason for return
2. Our customer service team will respond to your request within 24 hours.
3. Please return the item to the return address we provided and send us return proof in the form of the tracking number and a valid return receipt.
4. Once we have received the returned item(s), we will email you and arrange refund or exchange as requested immediately.
1. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address that our customer service provide to you.
2. Please make sure you don't include non-citygyrls items in your return package by accident. We will not be responsible for sending those items back to you.
3. We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of return tracking number when shipping back your returns.
Return address and refunds
1. You will need to send your returning products to our warehouse. Please always Contact Us:Citygyrls@gmail.com, prior to returning the items to obtain return address. Please DON'T return your package to any address indicated on the shipping label of the package received, we cannot be held responsible if packages are returned to the wrong address.
2. Refunds will be processed within 48 hours after we receive your package. The refund will be issued to the original payment account that you used to pay for the order. Please be noted that the original shipping fee and insurance fee are non-refundable.